How do I become a member?
Membership is completely free. To become a member simply click on the 'member login' link at the top of this page in the menu section. On that page your membership form may be located below the login panel. Register there. Once you have registered, your membership should be approved within two business days. If you have not received your membership approval you may call our offices and enquire to make sure that all necessary information has been received. For more information on member benefits please click here.

What happens if I have not received my membership confirmation e-mail?
If you have not yet received your confirmation e-mail for your membership approval please call our offices. Please remember that the e-mail that you submitted with your membership form will also be the e-mail we reply to. If you have any problems with your membership information please click here.

How do I log on to the website?
Logging on to the website is easy. Your username is your e-mail address and your password is the same as you requested when you sent in your membership application. Your password is case sensitive therefore make sure you type it exactly as you submitted it.

How can I change my password?
To change your password you may call us or you may send in an online request to have it changed. To send in an online request please click here.

What happens if I can't remember my password?
If you forget or can’t remember your password simply fill out a request form to have us send it to you. We will send your password to the e-mail address you registered with. To fill out a request form please click here.

How do I place an order?
Before you place an order you must sign in. Once you have signed in you may click on the link 'shop online now', located at the top of this page in the menu section or you may click on the 'purchase our products' button that becomes visible once you have signed in. You’ll find that we offer easy on-line credit card ordering.  As you scroll through our on-line catalog, you will notice the name of the product is underlined. Click the photograph of the product or the name and you will be transferred to a page that gives you further information about the item. You may add an item to your cart at any time while shopping. You may also click on the link 'view flowchart' and shop by flowchart for a particular product as well.  When you are ready to check out, click the 'checkout' button at the top in the menu. From there, follow the simple checkout procedure. Please read the instructions as well as the notations with respect to shipping, cancellation, and returns.

How do I know it is safe to order with you?
We maintain a current GeoTrust Security Certificate and have cleared their strict verification process. To verify our security certificate, just click on the GeoTrust logo found on the checkout page of our website. The secure SSL data processing that we use to process online orders is the industry standard. All ordering information is safely encrypted utilizing the best technology available. So you can safely place your order with us without hesitation or worry.

What is the Shipping Policy?
Shipments are made freight collect or prepaid by IMTEC with the shipping costs added to the customer’s invoice. Priority shipping options are available at the customer’s expense. Clinicians are cautioned not to accept packages with apparent exterior damage. If there are shortages or questions, please notify the company within ten days.

Is there a Return Policy?
Yes. A return goods authorization (RGA) number is mandatory when returning any product to IMTEC. An RGA number can be obtained by calling Customer Complaints Cordinator within 30 days of the invoice date. No cash refunds. A 15% restocking fee will be applied to all returned items. If you have a product that you wish to return click here for the proper return procedure.

How can I check the status of my order?
To check the status of your order you must have your order number. This is the number that is generated once you have checked out. This number is located on the receipt that is e-mailed to you once your order is submitted. Your order number is also your tracking number. To track your order please click here.